Automatically reply to customer emails.
Without hiring support.
Replybase uses AI to handle order questions, shipping updates, and returns — directly from your inbox.
Customer support is killing your focus.
These emails don't need a human. They need a fast answer.
How Replybase works
Connect inbox
Gmail / Outlook / custom domain
Learn your store
AI intensively analyzes your policies, shipping procedures, return workflows, product details, FAQs, and brand voice. Creates keyword-rich response templates tailored to your store. Note: During beta, direct order system integration isn't available yet—that's coming soon.
Auto-reply
Delivers instant, human-like responses with your brand voice. Handles policy questions, FAQs, and directs customers to tracking resources. Direct order lookup and status updates are in development for post-beta.
See a real reply sent by Replybase
Thanks for reaching out!
To check the current status of your order, please visit our tracking page using the link below:
yourstore.com/track-order
There you can enter your order details to see the latest shipping updates directly from the carrier.
If you don't see any updates yet, it usually means the order is still being processed or the tracking information hasn't been activated.
If you have any other questions or need help finding the right page, feel free to reply to this email.
Smart intent detection
Understands order, shipping, and return queries
Order & tracking awareness
Guides customers to tracking links and resources
Brand-matched tone
Replies sound like your team
Manual approval (optional)
Review before sending if needed
Full inbox history
Complete audit trail of all interactions
Policy & FAQ responses
Instant answers based on your store knowledge
Built for real businesses
Let Replybase handle support.
You focus on growth.
Request beta access
Join our beta program completely free. We'll notify you when your account is ready.
Currently in beta Free access for early adopters